Terms and Conditions Please complete to confirm your booking. About YouName(Required) First Last Address (Location of the job)(Required) Address City State PostCode Mobile Number(Required)Email Address(Required) Client AgreementRates and Charges(Required) I have read and agree to the rates and charges.Standard Rates – $115 per hour (incl. GST), per staff member (Mon–Fri). Billed in 15-minute increments. Minimum booking: 2 staff × 4 hours each (8 hours total) After Hours – $172.50 per hour (incl. GST), per staff member. Applies after 6pm and on Saturdays Relocation Management – $115 per hour (incl. GST). Billed in 15-minute increments Additional Costs • Parking fees: charged as incurred. • Travel: First 30 minutes / 30km free. After that: $115/hour per staff / $0.95/km • Errands/shopping: travel time from/to office applies Quotes & Variations • Quotes are based on initial inspections (in-person or photos) • Final scope may change once items are unpacked • You will be charged for actual time worked Service Conditions • Work begins at the agreed start time, regardless of delays by removalists or third parties • TLG staff cannot remove items from removal trucks (insurance & safety reasons) Cancellations & Changes(Required) I have read and agree to the the cancellation and charges.Start Time Changes – Changes within 2 hours of start time are not accepted. Charged will behin from original booking time. Cancellation Fees – Less than 48 hours’ notice: $460 per staff member / Less than 24 hours’ notice: Full booking fee charged Health & Safety (OH&S)(Required) I have read and agree to the OH&S requirements.We cannot work in unsafe environments, including: • Asbestos or suspected asbestos dust • Mould, vermin, parasites • Bodily fluids (human or pet) • Hazardous chemicals • Extreme clutter (hoarding conditions) If unsafe conditions are identified on arrival work will stop immediately and full booking fee will still be charged. Payments(Required) I understand and agree to the cancellation policy.Deposit – $920 (minimum 8 hours labour). You will be invoiced 24hrs prior to your job starting. All card payments are processed securely through Stripe via Xero. Terms: https://stripe.com/au/legal/ssa | https://www.xero.com/au/legal/terms/ Ongoing Payments – Charged at the end of each service day. Some jobs may require full prepayment Third-Party Costs – May include cleaners, materials, rubbish removal, etc. Payable on the day of service. Some items may require direct payment by you. Unpaid Accounts – Goods/services remain TLG property until paid. We may withhold services or items if payment is not received. Third-Party Services – TLG may recommend or arrange third-party providers. We do not guarantee their services. Any issues must be resolved directly with the provider. Liability – TLG is not responsible for Delays caused by third parties or Events outside our control (e.g. weather, transport delays). Consent(Required) I understand and agree to these terms and conditions.Privacy: Your information is used only for processing your booking and managing payments. Client Agreement By completing this form, you confirm that you: • Understand the pricing and minimum booking requirements • Agree to the OH&S conditions • Accept these Terms & Conditions Any other information relevent to the job?InstagramThis field is for validation purposes and should be left unchanged. Δ
